Returns, Exchanges & Warranites

CHANGED YOUR MIND? THATS OKAY!

At Rhythm Snowsports we want you to be stoked with your goods! Thats why if you change your mind or choose the wrong size we will offer you Refund, Exchange or Store Credit providing the following conditions are met.

Rhythm Snowsports reserves the right not to return or exchange items purchased outside of a sale to be re-purchased at the sale price.

- The item(s) is returned to Rhythm via registered post or in person

- You provide a copy of the proof of purchase

- The item has not been worn or used in any way

- The item is in original condition equipped with all swing tags, labels and packaging

- The packaging has not been marked, stained or destroyed in any way

- Original shipping charges are non-refundable and the cost of the return is at your expense

- Contact the office (8am-4pm Mon- Fri) to arrange the returns process before sending item

If these requirements are not satisfied, Rhythm Pty Ltd reserves the right to NOT offer an exchange or credit voucher.

REFUND; The item is returned within 14 days of delivery date or instore pick up is then 14 days from dispatch.

EXCHANGE/CREDIT NOTE: The item is returned within 365 days of purchase.

Due to health concerns we are unable to accept returns on Facemasks, swimwear and other items at the staff members discretion once purchased. Please consider this when making your purchase.

We do not refund any Delivery Fees that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us

Warranties

If you think you have a warranty claim please email warranties@rhythm.net.au with your invoice or order number, images and description of the issue plus your full contact details.

More information on your rights as a consumer - ACCC Consumer Rights Website

ASSESSING A WARRANTY

Rhythm Pty Ltd will initially assess the faulty item(s) as soon as possible and determine if it can be processed and completed in store right away or if the item is to be sent to the manufacturer for assessment dependant on the manufacturers return policy.

WHEN IT'S IS A WARRANTY

The product does not match the description made by the salesperson, on packaging and labels, and in promotions or advertising
It does not match the model you asked for
The product is not fit for the purpose we told you it would be fit for and for any purpose that you made known to the business before purchasing
Come with full title and ownership or not carry any hidden debts or extra charges you have not been made aware of (such as subscriptions etc)
Come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
Meets any extra promises made about performance, condition and quality, such as life time guarantees offered by the brand
Have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.

WHEN IT'S NOT A WARRANTY

Rhythm Pty Ltd reserves the right not to offer a repair, refund or exchange where the item fault is as a result of misuse or neglect or natural wear and tear from item use.

Some of the things that are not covered under warranty include:

Normal wear resulting from standard usage that occurs from sporting and other equipment. (chipped topsheet from crossing skis, sun faded topsheet, faded Jackets, tears not located on seams).
Damage resulting from contact with objects such as lens scratches, ripped material, chips in skis, fogging from lens anti-fog being touched.
Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc).
Parts, hardware, accessories that were lost or have gone missing after your purchase.

When the warranty must be sent to the manufacturer

If Rhythm deems it necessary to send the item(s) to the manufacturer, the turn around can take 6-8 weeks for the item to be posted assessed repaired or replaced. Rhythm has no control over warranty periods exceeding this time. It is up to the manufacturer to decide if the item is to be repaired, replaced or refunded. Each manufacturer has different warranty periods or service standards for faulty items, we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. The customer can not decide what action is to be taken.

In cases where you have returned goods directly to the manufacturer, Rhythm cannot be held accountable for repair periods, postage or communication from the manufacturer.

Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your product warranty, please contact the brand directly..

CONTACT US

+61 (02) 6452 2303

customerservice@rhythmsnowsports.com.au

8 Sharp Street, Cooma NSW

Do you provide a return label?

ITEMS UNDER 100CM ONLY
Return for Refund or Credit Note:
We will provide you with a return packing slip to print attach to the outside of your satchel or bag for $15.00 - Smaller or light items may be cheaper direct at the post office.

Return yourself
Simply call us for the return address and notify us of your plans so we can expect your parcel.
Ensure you register or place tracking on your parcel. We can't be liable if your item is lost in transit from a third party.

Return for Exchange of product: Please contact us directly
$25.00 - Covers a return slip for the product to us and then the cost of the exchange back to you.
We find this is the most cost effective way for large and bulky items which are more than $10-15 postage.

When returning boxed or packaged goods please ensure you pack them inside a satchel or bag. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory Rhythm Pty Ltd reserves the right to not accept the return.

Website Discrepancies

Online Orders Acceptance
Items are picked from our shop floor in Cooma NSW and inspected before delivery, from time to time items may not be available due to theft, damage or other reasons beyond our control. Your receipt of an electronic or other form of order confirmation from Rhythm does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Rhythm Snowsports Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason (including suspect fraudulant activity). Rhythm Snowsports Pty Ltd will endevour to work with you for a suitable replacement or alternative or provide a refund if an alternative cannot be found when an item is out of stock or not available. All orders placed must obtain pre-approval with an acceptable method of payment (Credit Card / Paypal etc), We may require additional verifications or information before accepting any order to protect Rhythm Snowsports Pty Ltd and you the customer.

Typos, Incorrect Pricing and Errors
From time to time mistakes happen and bugs in our online system occur changing prices, descriptions or availability. Whilst we will endevour to always provide the best service to customers Rhythm Snowsports pty ltd reserves the right to decline an order if there is an issue out of our control. During this instance we will contact you directly to arrange an alternative option or a refund.

Can I layby or put an item on hold

As our in-store products are live online we are unable to put items aside for you as they may sell at any time.

Zip Pay & Afterpay to replace Layby
To help you as the customer to get your items as fast as possible we now offer ZipPay or Afterpay in place of Layby

ZipPay/Afterpay is a minimum $50 spend to qualify for ZipPay to show at the checkout
You the customer are able to take your products with you that day or have them shipped to you. Lay-by is no longer offered at Rhythm
ZipPay/Afterpay determines the amount you are authorised to spend.

Returns and exchanges are still available as per a normal sale.

My item is damaged on arrival

Think you have a warranty issue or damaged item? Contact us as soon as possible via email.

Include your order number, name, email and contact details with photos of the issue plus some information about what you think is the problem. We will have the warranties team action this as soon as possible and reply back to you with the next steps.

My Item doesnt fit

No worries, get in touch with us so we can help you source what you need in the right size if available to exchange.
Rhythm cannot not accept the return of swimwear or underwear due to hygiene.

We reccommend purchasing a few sizes of your product to try and returning the incorrect sizing for a refund.